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Welcome to the DSW Resource Center


The DSW Resource Center closed effective August 31, 2014. The site is being maintained as a static archive of resources through December 2014. Please visit the CMS Workforce Page (external link) and visit our partners’ websites for additional information on or after December 31, 2014.

DSW Partner Websites


The National Direct Service Workforce (DSW) Resource Center supported efforts to improve recruitment and retention of direct service workers who help people with disabilities and older adults to live independently and with dignity.

This Resource Center provided state Medicaid agencies, researchers, policymakers, employers, consumers, direct service professionals, and other state-level government agencies and organizations easy access to information and resources they may need about the direct service workforce. The Center brought together the nation’s premier resources on the topic of the Direct Support Workforce. These resources, which include web-based clearinghouses, technical experts, training tools and more, cover the full range of DSW consumer populations.

The DSW Resource Center was funded and supported by the Centers for Medicare and Medicaid Services (CMS) under the U.S. Department for Health and Human Services.


Looking for Information and Resources about the Direct Service Workforce?


Search our large resource database for information, resources, policy research and other materials on a variety of topics such as recruitment, retention, training, supervision, and consumer direction from leading organizations in the field of direct service workforce policy! You can search by key words, phrases or use our list of popular searches to browse materials.

DOL Fair Labor and Standards Act Home Care Rule

September 17, 2013: The US Department of Labor (external link) published a new rule to the Fair Labor and Standards Act which focuses on guaranteeing minimum wage and overtime for home care workers including those in the Direct Service Workforce. This rule will go into effect January 1, 2015. See the DSW Public Calendar (external link) for information on DOL Webinars (external link) in October 2013 about the new rule. DOL has created a We Count on Home Care Web Portal (external link) with information and resources for workers, individuals and families, and agencies and other employers. The DSW Resource Center created a Home Care Rule Page with information and resources related to this announcement. Contact the DSW Resource Center if your state would like to request technical assistance preparing to implement this rule.

PHI State Data Center

In collaboration with the DSW Resource Center, PHI created this database of state profiles of the direct service workforce. Recent Upgrades (external link) include information on state training requirements and the ability to download charts or share information through social media. Click the map below to explore and use this resource.

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Created by: admin. Last Modification: Tuesday 02 of September, 2014 16:45:31 EDT by EKDilla.

What's New?

The DSW Resource Center closed effective August 31, 2014. The site is being maintained as a static archive of resources through December 2014.

Please visit the CMS Workforce Page (external link) and visit our partners’ websites for additional information on or after December 31, 2014.

Check out the Winter 2014 edition of the DSW Resource Center newslettter!

The DSW Resource Center has published a White Paper summarizing this summer's webinar series.

The US Department of Labor (external link) announced a new rule to the Fair Labor and Standards Act which focuses on guaranteeing minimum wage and overtime for home care workers including those in the Direct Service Workforce. This rule will go into effect January 1, 2015. The DSW Resource Center created a Home Care Rule Page with information and resources related to this announcement.

We released two new Starter Kits for NWD/SEP Systems including ADRCS. Starter Kit for No Wrong Door/ Single Entry Point Systems Working to Strengthen the Home and Community-Based Direct Service Workforce and Starter Kit for NWD/SEPs: Design Considerations for Publicly-Funded Matching Service Registries for Home and Community Services.

We published Coverage of Direct Service Workforce Continuing Education and Training within Medicaid Policy and Rate Setting - A Toolkit which presents strategies and methods for covering the cost of continuing education and training for the DSW.
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